Questions about the ordering process or product availability?
Frequently Asked Questions
ORDER ISSUES
I'm missing part of my order, what do I do?
If you ordered multiple products, first be sure that it was not sent in separate shipments. If you have received your shipment(s) and are still missing anything from your order, please email us at help@freshyeti.com so that our customer service team can research your order and correct what is missing. We will do everything possible to get the missing items out to you immediately or locate any packages that are still on the way.
What do I do if I receive a faulty item in my order?
Your Yeti Stick™ comes with a lifetime warranty against manufacturing defects and failure due to normal wear and tear. To place a warranty claim, please email us at help@freshyeti.com with a photo of your broken or damaged Yeti Stick™. We may ask you to ship it back to us for replacement and will send a new one out to you at no cost.
Will you refund the shipping charges on my parcel?
Return shipping for unwanted items or for warranty replacements sent to us is your responsibility. Shipping out to you with your replacement products is covered by us.
PRODUCT & STOCK
How can I purchase a gift card?
Gift cards are currently issued manually. You can purchase them by emailing us at help@freshyeti.com. We will send you a payment link to fund the gift card and then will deliver the gift card code to you by email.
Why have I received an email saying the item I've ordered is out of stock?
If an item you order is out of stock, we will notify you of the option to cancel that portion of your order or wait until the item is back in stock and be the first on the waitlist to receive your item.
RETURNS AND EXCHANGES
What is your return policy?
All Fresh Yeti™ orders are covered by a 90 day unconditional money back guarantee. Simply return the product to us for a full refund within 90 days of purchase. If any parts of your original order are missing from the return, we will pro-rate your refund accordingly. Email help@freshyeti.com to initiate a return.
How do I make an exchange?
If you received a Fresh Yeti™ product as a gift or wish to exchange it for something else, return the unused/unopened item to us and we will issue you a gift card code that can be used to place a new order for the item(s) you want on our website. Email help@freshyeti.com to initiate an exchange.
When can I expect my refund?
If you are returning items for a refund, we will issue the refund back to your original payment method within 5 business days of receipt. If any part of your original order is missing, we will issue a pro-rated refund based on what was returned.
WHAT'S MY ORDER STATUS?
You can track your order at any time by clicking here and entering your email address and order number.
You can also click on the order tracking link in the shipping notification email.
STILL HAVE QUESTIONS?
Customer Service Hours:
Mon-Fri: 8am-8pm Pacific
Sat-Sun: 10am-6pm Pacific
Phone: +1 (877) 317-6257
Email: help@freshyeti.com